DATA PRIVACY & COOKIE POLICY

1. Declaration of Policy & Legal Framework

Motolite QuickStart Battery Trading ("QuickStart," "we," "our," or "us") respects the fundamental human right of privacy and the protection of personal data. This Privacy Policy governs the collection, recording, organization, storage, updating, retrieval, consultation, use, and disposal of personal information in full compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations (IRR), and issuances of the National Privacy Commission (NPC) of the Philippines.

2. Personal Information Controller (PIC)

Under RA 10173, the Personal Information Controller responsible for your information is:

3. Information We Collect

We collect only personal data that is adequate, relevant, suitable, and necessary to fulfill roadside battery assistance and warranty obligations:

• Customer Contact Data: Full name, active mobile telephone number, and optional email address.
• Emergency Location Data: Roadside location, delivery address, street coordinates (GPS latitude/longitude if auto-detected upon user approval), and surrounding landmark descriptions.
• Vehicle Identification Data: Vehicle make, model, year, and motor vehicle license plate number (required to record official battery warranty coverage with the manufacturer).
• Battery Transaction Details: Motolite battery series (Excel, Gold, Enduro, AGM), factory serial number, old battery trade-in status, and payment method.
• Technical & Log Data: Technical device identifiers, internet protocol (IP) address, browser user-agent, and security tokens (CSRF prevention tokens) to ensure the integrity of online transactions.

4. Lawful Purpose & Basis of Processing

Your personal information is collected and processed based on lawful criteria outlined in Section 12 of RA 10173:

• Performance of a Contract: To dispatch a motorcycle technician to your location, deliver and install the battery, perform complimentary alternator load diagnostics, and process payment.
• Legitimate Interests: To register and maintain your authentic manufacturer warranty with Philippine Batteries Inc. (PBI), preventing fraudulent or counterfeit battery claims.
• Compliance with Legal Obligations: To issue official sales receipts, invoices, and maintain corporate accounting books required by the Bureau of Internal Revenue (BIR).
• Explicit User Consent: When you voluntarily submit our roadside dispatch modal, contact form, or opt into cookie preferences.

5. Security Safeguards (Technical, Organizational & Physical)

We implement comprehensive organizational, physical, and technical safeguards in accordance with NPC Circular 16-01:

• TLS / SSL Encryption: All data transmitted between your browser and our dispatch portal is encrypted using modern Transport Layer Security protocols.
• HTTP Security Headers: Our web servers enforce X-Content-Type-Options: nosniff, X-Frame-Options: SAMEORIGIN, and Cross-Site Request Forgery (CSRF) tokens to protect against browser exploits and clickjacking.
• Role-Based Access Control: Only vetted operations dispatchers and assigned mobile technicians have temporary, authenticated access to dispatch order sheets. Technicians are bound by strict non-disclosure obligations.
• Password Protection: All administrative accounts utilize salted bcrypt password hashing.

6. Data Retention and Disposal

Personal data is retained only for as long as necessary to serve its declared purpose:

• Dispatch Queue Records: Archived after the delivery transaction is finalized.
• Warranty Registration Data: Maintained for the active term of the official warranty (18, 24, or 27 months) plus statutory limitation periods to support warranty claims and claims verification.
• Financial Records: Retained in compliance with Philippine tax laws.

Upon expiration of the retention schedule, personal data is permanently scrubbed, deleted, or anonymized from active databases.

7. Your Rights as a Data Subject Under RA 10173

As a data subject, you are entitled to the full rights guaranteed under Section 16 of the Data Privacy Act of 2012:

8. Cookies & Tracking Technologies

Cookies are small text files placed on your browser when you access websites. We use cookies exclusively for functional, security, and performance purposes:

• Strictly Necessary Cookies: Essential for site functionality, maintaining secure session tokens, protecting form submissions against CSRF attacks, and caching local user preferences.
• Preference Cookies: Used to remember your cookie consent preferences and user interface choices (e.g. dismissed notification bars).
• Analytics & Conversion Tracking: Lightweight hooks (Google Ads gtag, Meta Pixel) that measure aggregated click actions on phone call buttons to improve emergency response availability. No sensitive biometric or personally identifiable financial records are transmitted.

You can control or clear cookies at any time via your browser settings (Chrome, Safari, Firefox, Edge). Please note that disabling essential cookies may impact certain emergency dispatch functionalities.

9. National Privacy Commission (NPC) Inquiries

If you have questions regarding your data privacy rights or wish to exercise any of your statutory rights, please contact our Data Protection Officer at info@motoliteexpressdelivery-quickstartbattery.com.

You also have the right to contact the National Privacy Commission of the Philippines directly:
Website: https://privacy.gov.ph
Email: info@privacy.gov.ph
Office: 5th Floor Delegation Building, PICC Complex, Pasay City, Metro Manila 1307